neng4dPrivacy Policy

This page describes what we collect when you use neng4d and how we keep that data protected. We gather personal information only when necessary to operate our platform, process payments, and comply with regulations. We do not sell your data to third parties, and we enforce strict encryption and access controls to prevent unauthorized use.

Our neng4d privacy practices follow Indonesian data-protection standards and international best practices. We understand that your trust depends on clear communication about how your information is handled. This policy sets out exactly what data we collect, who has access to it, how long we retain it, and what rights you have to review or delete your information.

When you open a neng4d account, fund it via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or play slot games, live-dealer tables, or sportsbook markets, you share certain personal details with us. This policy explains that sharing, the safeguards we apply, and how you can contact us if you have concerns.

What Data We Collect on neng4d

We collect personal data in several stages. During account registration, we collect your email address, password, full name, date of birth, phone number, and country of residence. This information is required to create and verify your neng4d account.

Before your first deposit, we require Know-Your-Customer (KYC) verification. We collect a government-issued identity document (KTP, SIM, or passport), proof of address (utility bill or bank statement), and a selfie holding your ID. We also collect payment information when you fund your account—your e-wallet user ID or bank account details depending on your chosen method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet).

When you play games on neng4d, we log your gameplay data: game titles, bet amounts, spin results, hand outcomes, timestamps, and device information (IP address, browser type, operating system). We also track your transaction history—deposits, withdrawals, tournament entries, and game results. This information helps us operate the platform, detect fraud, and resolve disputes fairly.

Email and contact: We use your email and phone to send account notifications, support responses, and important updates about neng4d.
Device information: We log IP address and device details to detect account abuse and enforce security policies.
Payment data: We store payment method details securely to process deposits and withdrawals efficiently.

How We Use and Protect Your Data on neng4d

We use the personal data we collect for these specific purposes: to operate and improve our platform, process your deposits and withdrawals, verify your identity per anti-money-laundering regulations, investigate fraud and disputes, respond to your support requests, and send you account and service updates. We do not use your data for marketing or profiling without your explicit consent.

We protect your data using encryption, secure servers, and access controls. All sensitive data (passwords, payment details, KYC documents) is encrypted in transit (via HTTPS) and at rest using AES-256 encryption. Our servers are protected by firewalls and intrusion-detection systems. Only authorized neng4d staff can access your personal information, and only when necessary to serve you or comply with law.

We strongly recommend you enable two-factor authentication (2FA) on your neng4d account. When 2FA is active, you receive a one-time code (OTP) via SMS during login or withdrawal attempts. This prevents unauthorized access even if your password is compromised.

Important: We never ask for your password or 2FA code via email or phone. If you receive such a request, it is fraudulent. Do not share your login credentials or OTP with anyone, including our support team.

Data Retention and Third-Party Access on neng4d

We retain your personal data only as long as necessary. KYC documents (identity, address proof) are retained for seven years per Indonesian regulatory requirements. Transaction records (deposits, withdrawals, game play) are kept for three years to support audit and dispute resolution. Other account data (email, phone, preferences) is retained for as long as your account is active, plus one year after closure or dormancy.

We may share your data with third parties in limited circumstances. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, Mandini, e-wallet, mobile banking) receive payment information necessary to process your deposits and withdrawals. Our compliance team may share data with Indonesian regulatory authorities or law enforcement if required by law. We do not share data with marketing agencies, data brokers, or advertisers.

Our servers and backups may be located outside Indonesia. This means your data may be processed and stored in data centers in other countries. However, all data remains encrypted and subject to the same access controls and retention policies regardless of location.

Your Rights and Contact Information on neng4d

You have the right to review, update, or delete your personal data on neng4d. You can view and edit your account details (name, email, phone) directly in your account settings. If you want to download a copy of all your personal data we hold, request a data-access report, or ask us to delete your account and associated data (subject to legal and regulatory retention requirements), contact our support team via email or live chat during business hours (Monday–Friday, 9 AM–6 PM local time).

We will respond to data-access and deletion requests within thirty days. If your request is denied (for example, because we are required by law to retain the data), we will explain the reason. You also have the right to lodge a complaint with the Indonesian data-protection authority if you believe we have mishandled your personal information.

We use cookies and similar tracking technologies on neng4d to remember your login state, track game preferences, and measure platform performance. Essential cookies (session, authentication) are necessary for the platform to function. Preference and analytics cookies help us improve your experience but are not required. You can disable non-essential cookies in your browser settings without losing core neng4d functionality.

This privacy policy is effective as of the date it is published on our site. We may update it from time to time to reflect changes in regulations, technology, or our practices. Material changes will be communicated via email or in-app notification at least thirty days in advance. Continued use of neng4d after such changes constitutes your acceptance of the updated policy.

If you have questions about our privacy practices, how we handle your data during Idul Fitri, Idul Adha, Imlek, Nyepi, or any other time, or if you want to exercise your data rights, contact our support team. We are available via live chat, email, or phone during business hours. Your privacy is important to us, and we are committed to responding to your concerns promptly and transparently.